Please read these terms and conditions carefully, as they set out our and your legal rights and obligations in relation to services offered by pixlnexs.
The mode of communication to get support from pixlnexs will be limited to support ticket via support@pixlnexs.com. Telephonic and Live Chat support is limited to Pre-Sales Department.
pixlnexs will use all reasonable endeavours to deliver the project to the customer for acceptance testing on or before the agreed delivery date. During the acceptance period, the customer will carry out acceptance tests via an online demo server to determine:
pixlnexs will not charge more than the amount previously agreed unless the customer has varied the specifications of the product features, designs other than the one shown in demos. pixlnexs will not undertake changes to the specifications of the work, which would increase the cost, without prior written authorisation from the customer. A 100% deposit is payable by the customer to pixlnexs before the project starts. Update will be provided as per the prior agreed deadlines.
Offers and proposals made by pixlnexs to potential clients should be confidential and remain the property of pixlnexs. Such offers and proposals or the information contained within them must not be passed to third parties or publicly disseminated without prior written authorization from pixlnexs. This includes, but is not limited to, technical features, functionality, aspects of the design and pricing information.
The customer is to supply all materials and information required for pixlnexs to complete the work in accordance with the agreed specification. Such materials may include, but are not limited to, photographs, written-copy, logos and other printed materials. Where the customers failure to supply such materials leads to a delay in completion of the work, pixlnexs has the right to extend previously agreed deadlines for the completion of the Work by a reasonable amount.
The Customer will obtain all the necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks or any other material it supplies to pixlnexs for inclusion on the Web design project.
The conclusion of a contract between pixlnexs and the customer shall be regarded as a guarantee by the customer to pixlnexs that all such permissions and authorities have been obtained and that the inclusion of such material in the Web design project would not constitute a criminal offence.
By agreeing to these terms and conditions, the Customer removes the legal responsibility of pixlnexs and indemnifies the same from any claims or legal actions however related to the content of the Customers site.
pixlnexs reserves the right to refuse or break a contract without prior notice, if it is believed that the Client, their Website, or any material is illegal, immoral or it goes against the scope of work or otherwise unacceptable.
pixlnexs will not be liable for breach of contract where that breach was due to software, hardware or electrical failure, natural events such as fire or other events beyond the control of pixlnexs.
Under no circumstances will pixlnexs be responsible or liable for financial or other loss or damage caused by the failure or use or misuse of its software or when accessing the customers web site. The Client should ensure that data on their site is regularly backed up and that a contingency plan is in place to minimize possible losses as a result of software failure or site access.
You agree that all claims, differences and disputes arising under or in connection with or in relation hereto the Website, these Terms of Use, the Agreement(s) or any transactions entered into on or through the Website or the relationship between you and Bright Livingstone consultancy Pvt Ltd shall be subject to the exclusive jurisdiction of the Hight courts in Chennai, India and you hereby accede to and accept the jurisdiction of such courts. Each party hereby irrevocably waives any objection which such party may now or hereafter have to the laying of improper venue or forum non convenient. Each party agrees that a judgment in any such action or proceeding may be enforced in other jurisdictions by suit on the judgment or in any manner provided by law. Any and all service of process and any other notice in any such suit, action or proceeding with respect to this Agreement shall be effective against a party if given as provided herein.
pixlnexs reserves the right to change the terms & conditions outlined in this document. As per the Doctrine of Constructive Notice, its construed that the client can access this document, which is held open for all, under the meaning of public document and all informations provided here are to be accessed by client for his satisfaction.
(a) The Client shall pay to us the amount as mentioned by the sales, where the order is placed, as one-time, upfront fees in consideration for the product delivered and rights granted by us. The charges to be paid by clients shall be paid upfront at the time of placing the order, and no credit will be allowed under any circumstances.
(b) Once paid, the charges shall be non-refundable. The Client has fully satisfied itself about the product from Pixlnexs from their communication with the team, and has seen the demonstration, and only thereafter has placed the order. After the purchase, the client will get the complete ownership of the output delivered and can be used for the purpose they bought (which is not encrypted), hence all sales are final. Purpose includes facilitation of features of their business. If Client has any questions or concerns, please email us or post a ticket in the ticket support system before buying the product/ availing the services. We will be happy to help you and we will ensure that you will be happy with your purchase. Thus, the Client Fees or any part thereof is non-refundable. Under any unforseen circumstances, if there is an additional time sought and initally agreed by client and then loosing interest eventually in business/ product dealing with pixlnexs, no charges can be refunded. No claim for refund of the Licence Fees shall be entertained under any circumstances.
(c) We retain the right to terminate the support at any time, if the client is not abiding by any of the terms of the Agreement or abusive in language while communicating. The Client may terminate the Agreement at any time at its own discretion by uninstalling the product and /or by destroying the said product (or any copies thereof). However, the Client shall not be entitled to seek any refund of the amount paid by it to us, under any circumstances.
(d) In case the product model is not working in client site, we would seek website, server, remote logins access details of all nature to the root to resolve the problem.
Before purchasing any Pixlnexs services, the Client is advised to carefully review all product details, and reference outputs, including 3D product models and AI-generated videos. The purchase should be made only if the Client is fully satisfied with the demonstrated quality and scope.
However, if the delivered outputs do not align with the agreed specifications or demonstrated samples, Pixlnexs will make reasonable efforts to review, revise, and rework the deliverables to meet the expected standards.